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Welcome Center Representative

Welcome Center Representative

Job Immediate Start: Yes

Employment Type: Part-Time

Job Location: 1200 E Houston Street, Garrett, IN 46738

Work Hours: Morning and Afternoon Shifts

Employer Overview

The mission of the Judy A. Morrill Recreation Center is to celebrate and strengthen our vibrant community by connecting people and organizations through activities that improve the quality of life for the greater Garrett area. Within this mission we focus on strengthening families, promoting wellness, and developing partnerships. The Judy A. Morrill Recreation Center is more than being about families… we are family! We are committed to making a difference in the lives we touch. We do this inclusively… uniquely delivering hope, direction, empowerment, and support bundled in a healthy mix of wellness, education, and fun!

Welcome Center Representatives are the shining stars that greet members when they come into our building! These dynamic team players run the show at the membership desk, setting the tone for our guests and ensuring they have an excellent experience. This vital team member greets customers in person and by telephone, provides informational services, handles payments, processes applications, and so much more. We are currently seeking part-time coverage for opening shifts as well as afternoons and weekends - scheduling is flexible depending on coverage and availability.

Incentive Compensation

$11.00 - $13.00 hourly

Job Benefits

- 401K + Employer match
- Free JAM Membership - includes free fitness and aquatics classes, access to pool, spa, and fitness center, and discounted rates on rentals and programs
- Health Insurance for Full-Time Employees
- Paid Time Off and Paid Holidays for employees working over 20 hours per week
- Warm, collaborative, professional, and inspiring work culture
- Competitive Wages
- Rewarding Career
- Professional Growth Opportunities

Responsibilities

- Greet members in person and on the phone in a professional manner
- Provide information on JAM Center services and programs
- Sell JAM Center memberships and programs
- Register program participants for JAM Center programs, classes, and special events
- Give tours to prospective customers
- Receive, count, and track transactions
- Assist with member appreciation days
- Provide assistance to department supervisors
- Perform any other functions necessary for the smooth and efficient operation of the JAM Center
- Adhere to and facilitate Welcome Center and JAM Center procedures with accuracy
- Participate in all required trainings and initiatives and meetings
- Maintain all areas to be clean and in a presentable fashion
- Arrange, display, and maintain a positive image in the lobby, front desk area, bulletin boards, and - hallways
- Keep all personal certifications up to date
- Perform all other duties as assigned

Qualifications

- High school diploma or general education degree (GED)
- Past cash handling experience preferred
- At least eighteen years of age or older
- Proficient with computers and technology
- CPR certification required within 6 months of hire - training will be provided
- Basic mathematics skills

This position requires a commitment to the JAM Center’s mission and its core values of honesty, respect, responsibility, and caring, as well as a commitment to building developmental relationships with all members, participants, and staff.

Customer Service Statement:
Our number one goal is to provide outstanding customer service. Every JAM Center employee is expected to be: an active listener, knowledgeable, friendly, professional, helpful, ethical, and willing to go the extra mile to exceed the customer’s expectations. We demonstrate the values of caring, honesty, respect, integrity, and responsibility as role models in the JAM Center and the community at large.