Welcome Center Representative
Job Immediate Start: Yes
Employment Type: Part-Time
Job Location: 1200 E Houston Street, Garrett, IN 46738
Work Hours: Afternoon & Evening Shifts
Welcome Center Representatives are so much more than greeters! They are key customer service professionals who ensure our operations run smoothly and efficiently. This dynamic role involves managing and processing memberships, event sign-ups, and payments, maintaining accurate member information in our system, assisting with marketing and promotional activities, and so much more. Representatives play a crucial role in creating a seamless experience for members while developing valuable skills in customer service, data entry, cash handling, and communication.
In addition to interacting with people in person and over the phone, this position includes responding to emails, organizing paperwork, performing light cleaning duties, and handling various administrative tasks. No two days as a Welcome Center Representative are the same! These employees must follow a variety of procedures and processes to keep JAM Center functioning efficiently. Welcome Center Representatives are also responsible for driving membership sales and retention. This includes actively engaging with prospective and existing members to promote the benefits of JAM Center membership, providing excellent follow-up service, and assisting with membership renewal efforts. Success in this role requires the ability to contribute to the growth and retention of the JAM Center community.
With so many different tasks, procedures, and responsibilities, this role is ideal for someone who loves staying organized, multitasking, and being an essential part of a dynamic team. Important skills like time management, problem-solving, and teamwork are developed, all while delivering exceptional customer service to members and visitors. All training for this role is provided!
We are looking for part-time employees who can work a minimum of 12 hours per week, with availability between 1:00 pm and 8:00 pm on weekdays and willingness to work rotating Saturdays. Typical weekday shifts for this role are from 1:00 pm - 4:00 pm and 4:00 pm - 8:00 pm; we are closed on Sundays.
$11.00 - $15.00 hourly
- 401K + Employer match
- Free JAM Membership - includes free fitness and aquatics classes, access to pool, spa, and fitness center, and discounted rates on rentals and programs
- Paid Time Off and Paid Holidays for employees working over 20 hours per week
- Health Insurance for employees working 30+ hours per week
- Warm, collaborative, professional, and inspiring work culture
- Competitive Wages
- Rewarding Career
- Professional Growth Opportunities
- Greet members in person and on the phone in a professional manner
- Provide information on JAM Center services and programs
- Sell JAM Center memberships and programs
- Register program participants for JAM Center programs, classes, and special events
- Provide tours to prospective customers
- Receive, count, and track transactions
- Assist with member appreciation days
- Assist department supervisors with administrative and clerical tasks
- Perform any other functions necessary for the smooth and efficient operation of JAM Center
- Adhere to and facilitate Welcome Center and JAM Center procedures with accuracy
- Participate in all required trainings, initiatives, and meetings
- Maintain all areas to be clean and in a presentable fashion
- Arrange, display, and maintain a positive image in the lobby, front desk area, bulletin boards, and hallways
- Keep all personal certifications up to date
- Perform all other duties as assigned
- Must be eighteen or older
- High school diploma or general education degree (GED)
- Basic mathematics skills required
- Past cash handling experience preferred
- Proficiency with computers and technology preferred - training is provided
- CPR certification required within 6 months of hire - training and certification provided by JAM Center
This position requires a commitment to the JAM Center’s mission and its core values of honesty, respect, responsibility, and caring, as well as a commitment to building developmental relationships with all members, participants, and staff.
Customer Service Statement:
Our number one goal is to provide outstanding customer service. Every JAM Center employee is expected to be: an active listener, knowledgeable, friendly, professional, helpful, ethical, and willing to go the extra mile to exceed the customer’s expectations. We demonstrate the values of caring, honesty, respect, integrity, and responsibility as role models in the JAM Center and the community at large.