Welcome Center Representative
Job Immediate Start: Yes
Employment Type: Part-Time
Job Location: 1200 E Houston Street, Garrett, IN 46738
Work Hours: Opening Shifts
Welcome Center Representatives are the shining stars who greet our members when they come into the building. These dynamic team players run the show at our Welcome Center, setting the tone for our guests and ensuring they have an excellent experience. Representatives greet patrons and potential customers in person and by telephone, provide informational services, handle payments, process applications, and so much more. This is primarily a customer service position and includes various administrative and clerical tasks. Experience working with computers and membership management software is a plus! Scheduling is adaptable based on availability and preferred hours. We are primarily looking for part-time employees who desire a minimum of 10 hours per week, with openings for the shifts listed below:
- 12:00 pm - 4:00 pm, various shifts Monday through Friday
- 4:00 pm - 8:00 pm, various shifts Monday through Friday
- Rotating Saturdays
$11.00 - $15.00 hourly
- 401K + Employer match
- Free JAM Membership - includes free fitness and aquatics classes, access to pool, spa, and fitness center, and discounted rates on rentals and programs
- Paid Time Off and Paid Holidays for employees working over 20 hours per week
- Health Insurance for employees working 30+ hours per week
- Warm, collaborative, professional, and inspiring work culture
- Competitive Wages
- Rewarding Career
- Professional Growth Opportunities
- Greet members in person and on the phone in a professional manner
- Provide information on JAM Center services and programs
- Sell JAM Center memberships and programs
- Register program participants for JAM Center programs, classes, and special events
- Provide tours to prospective customers
- Receive, count, and track transactions
- Assist with member appreciation days
- Assist department supervisors with administrative and clerical tasks
- Perform any other functions necessary for the smooth and efficient operation of JAM Center
- Adhere to and facilitate Welcome Center and JAM Center procedures with accuracy
- Participate in all required trainings, initiatives, and meetings
- Maintain all areas to be clean and in a presentable fashion
- Arrange, display, and maintain a positive image in the lobby, front desk area, bulletin boards, and hallways
- Keep all personal certifications up to date
- Perform all other duties as assigned
- High school diploma or general education degree (GED)
- Past cash handling experience preferred
- At least eighteen years of age or older
- Proficient with computers and technology
- CPR certification required within 6 months of hire - training will be provided
- Basic mathematics skills
This position requires a commitment to the JAM Center’s mission and its core values of honesty, respect, responsibility, and caring, as well as a commitment to building developmental relationships with all members, participants, and staff.
Customer Service Statement:
Our number one goal is to provide outstanding customer service. Every JAM Center employee is expected to be: an active listener, knowledgeable, friendly, professional, helpful, ethical, and willing to go the extra mile to exceed the customer’s expectations. We demonstrate the values of caring, honesty, respect, integrity, and responsibility as role models in the JAM Center and the community at large.